Cancellations and refunds

We want every session to be worth your money. This policy explains cancellations and refunds.

Free call and first class. These are free, so there is nothing to refund.

Single sessions. Cancel or move with at least 12 hours notice and we refund in full or move you to another slot, your choice. Sessions missed without notice are counted as used.

Group classes. Cancel at least 2 hours before the class for a full refund or a credit for another class.

Packages (12 and 24 sessions). If the first paid session isn't right for you, tell us within 48 hours and we refund the full package. After that, unused sessions can be paused for up to 60 days or transferred to a friend or family member.

Memberships (Group live, Coached). Cancel any time and your membership runs to the end of the period you paid for. The current period is refunded in full if you have not attended any class or session in it.

If we cancel. If we have to cancel a session or class, you get a full refund or a new slot, your choice.

How refunds are paid. Refunds go back to the card, UPI ID or account you paid from, through Razorpay. We start the refund within 2 working days of approving it, and it usually reaches you within 5 to 7 working days, depending on your bank.

How to ask. Email info@theurbankinetics.com or call +91 99999 74057 with your name and booking date.

Last updated 9 October 2026.